Refund Policy
Last updated: July 24, 2026
At Solar Globe Light, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Solar Globe Light, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@solarglobelight.com within 30 days of delivery.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Please do not send your item back without an RMA number, as it may delay or prevent your refund.
3. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Clearance or final sale items.
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective Solar Globe Light, please contact us immediately at support@solarglobelight.com within 7 days of delivery. We will require photographic evidence of the damage or defect. Upon verification, we will offer you a free replacement or a full refund, including any original shipping costs. We will cover the return shipping costs for damaged or defective items.
7. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.
8. Late or Missing Refund Troubleshooting Steps
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@solarglobelight.com.
9. Contact Information
For any questions regarding our Refund Policy, please contact us at:
Email: support@solarglobelight.com